Discover our MDP Programme
Management Development Programmes are available in England, Scotland, Wales, Ireland, Scandinavia, Spain, Italy, Portugal, Middle East, Egypt, Netherlands, France and more countries are coming!
THE 10 CORE COMPETENCIES
All our our education programmes and seminars are designed to focus on
and integrate the skills and management areas that are vital to the success of the well-rounded club managers.
1. Club Governance
History and types of clubs, membership types, bylaws, policy formation, board relations, chief operating officer concept, committees, committee relations, career development in clubs.
2. Accounting & Financial Management
Accounting and financial issues, capital projects, strategic planning, uniform systems of accounting, audits, financial analysis, HMRC issues, cash flow and forecasting, budgeting, technology issues, business office organisation, compensation and benefits administration, long-range financial planning.
3. Strategy & Leadership
Motivation and teambuilding, coaching and developing others, building relationships, diversity, conflict management, strategic planning, delegation, problem analysis and decision making, improving performance, providing performance feedback, conducting performance discussions, professional image and dress, negotiation, member contact skills.
4. Golf, Sports and Recreation Management
Golf operations and etiquette, rules of golf, golf course maintenance, the role of the superintendent, grasses, turf, conditioning practices, budgets and forecasting, golf tournament operations, golf equipment, future trends in golf, environmental issues, junior programmes, tennis operations, swimming pool management, yacht club facilities management, fitness centre and spa management, locker room management.
5. Facilities Management
Preventative maintenance, housekeeping, security, insurance and risk management, clubhouse remodelling and renovation, lodging, energy and water management, laundry, sustainability and conservation.
6. Membership & Marketing
Membership strategies, membership planning, club managers role in marketing and membership, membership satisfaction surveys, membership orientation programs, working with the membership committees, working with the media, newsletters, membership technology.
7. Human & Professional Resources
Employee relations, employee communication, time management, recruiting strategies, hiring and selection, performance systems, training and development, progressive discipline and terminations, other legal issues, stress management, organizational development, labour issues, compensation and bonus programmes, balancing job and family, pre-employment testing and performance evaluation issues.
8. Interpersonal Skills
Active listening skills, effective writing skills, conducting oral and written presentations, promoting communication between departments, negotiation, actively seeking member and employee feedback, communicating ideas effectively with employees and members, expressing disagreements tactfully, seeking clarification, achieving positive working relationships, role modelling, communication skills.
9. Food & Beverage Management
Food and beverage trends, food and beverage service, menu development, catering sales and operations, theme functions, nutrition and wellness programmes, dining room design, equipment, ordering, receiving, controls, inventory, wine and beverage operations and development, food and beverage training, personnel issues, sanitation, food and beverage technology.
10. External & Governmental Influences
Legislative influences, privacy, regulatory issues, club law, alcohol & licensing, labour laws, gambling regulation, internal revenue service, current legal issues affecting clubs, disaster preparedness.
OVERVIEW OF PARTS 1 & 2
These courses form the first building blocks for those who wish to work towards taking their CCM exam.
In these challenging economic times Club Managers are under greater pressure than ever
from their committees, owners and members to create and implement business strategies
that guarantee the continued success of their clubs.
Club Secretaries/Managers invariably come into the industry with some strong skillsets
brought with them from a previous career and this comprehensive training programme can now supplement
these in each of the core competency areas of the modern club manager.
Part 1 is a week long course targeted towards those managers who are either new to a post, recently appointed or simply want to enhance their knowledge so that they may better serve their club committee, owners and members. At the end of the week, those taking the course will have an excellent grasp of the basics in every area of club business, and will have established a valuable network of support for their career in this industry.
The Part 2 course is also a week long and builds on the foundations of Part 1 to focus on strategic and business planning, performance and service standards, and the professional and communicative skills to develop every aspect of both the individual’s performance and that of their club. At the end of Part 2 there is an optional examination to attain the CMAE Diploma in Club Management.
What our attendees say
“A one-stop shop that covers all areas of golf club management”
“Invaluable insight, fun, professional, for life network – priceless.”
“A great insight in to the breadth of skills required to be a club manager of the future.”
“Anybody not undertaking the course is at a clear disadvantage in the industry.”
“Thank you, I have developed an informal peer support network that I am sure will be valuable to me in the coming years.”
“Excellent platform for developing effective professional management at golf clubs in Scotland and ultimately ensuring a successful future for golf in Scotland. Thank you.”
“To meet so many likeminded people who have the same desires and issues, with whom we can discuss and find the best way forward – superb!”
“Education is the key to success. If you want to have a successful club and career, this is the best place to start.”
Inspired by what you could achieve?
We look forward to welcoming you to these residential training courses, which run from Monday to Friday, approximately 9am to 5pm. To accommodate those travelling to Warwick on the Monday, the registration desk will be open from 9.00 am, and the course will commence with introductions at 9.30 am.
The Radcliffe is located within the University of Warwick Campus and is well sign posted from the campus entrances. It is 4 miles from Coventry Railway Station. There are many other amenities located within the campus.
The meeting rooms within the hotel provide a superb environment for the delivery of a modern business course, with full flexibility for the varied styles of tuition and team-working. The hotel has free Wi-Fi Internet access throughout, and free car parking. There is an on-site bar and evening meals are served from 6pm to 9 pm every night.
The cost of the course includes four nights’ accommodation and full breakfast at the hotel, and a 2 course buffet lunch and regular refreshments during the course. There will also be a welcome drinks party on Monday evening of the Part 1 course, hosted by the CMAE L&HC region. On the other evenings delegates are free to make their own arrangements.
By prior arrangement it is possible to book into the hotel on the Sunday night immediately before the course, at the delegate’s own expense, to ensure a prompt and stress-free start on the Monday morning.
The University of Warwick
Gibbet Hill Rd
Coventry CV4 7AL
Phone: 024 7647 4711