Terms & Conditions

This website is made available for public viewing on the basis that Club Managers Association of Europe London and Home Counties Region exclude to the extent lawfully permitted all liability whatsoever for any loss or damage arising out of use of this website. Further, whilst we endeavour to ensure the accuracy and completeness of the content of the pages of this website, Club Managers Association of Europe London and Home Counties Region do not accept any liability or responsibility for loss occasioned as a result of reliance placed on any part of its contents.


Access to and use of the CMAE-LHC site (cmae-lhc.uk) is provided by the CMAE-LHC on the following terms: The information and material provided on this website is provided free of charge (except where otherwise stated) and solely for illustrative purposes. It is not intended to and does not establish a business, contractual or employment relationship with the CMAE-LHC.

Intellectual Property

The information, contents, text, images, including but not limited to html code, scripts, and photography is the property of the CMAE-LHC (otherwise acknowledged) and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent.


This site is provided “as is” and the CMAE-LHC expressly disclaims all warranties of any kind whether express or implied including the warranties of merchantability and fitness for a particular purpose. In no event shall the CMAE-LHC or any of its employees or contractors be liable for any damages whatsoever in connection with the information or material on this website, including but not limited to actual, consequential, direct, exemplary, incidental, indirect, punitive or special damages.


Links on this site may lead to services or sites not operated by the CMAE-LHC. No judgement or warranty is made with respect to such other services or sites and the CMAE-LHCtakes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk.

Although organizations are welcome to link to the CMAE-LHC Website, CMAE-LHC policy limits links from our site to those deemed as directly pertinent and useful to our users.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising shall be exclusively subject to the jurisdiction of the courts of England and Wales.

Visitors To The Site

The CMAE-LHC website automatically collects and temporarily stores the following information about your visit: the domain name from which you access the Internet (such as “aol.com”), the date and time you access our site, the pages you visited, and the address of the Website from which you came to our site. This information is not associated with individual users; it is used to measure the number of visitors to the various sections of the site and to help make the site more useful. Unless it is specifically stated otherwise, no additional information will be collected about you during your visit.

When enquiries are e-mailed to us, we store the question and the e-mail address information so that we can respond electronically. The CMAE-LHC does not identify publicly who sends questions or comments to our website. We will not obtain information that will allow us to personally identify you when you visit our site, unless you chose to provide such information to us.

While visiting the CMAE-LHC website, your computer will receive one temporary, anonymous session cookie. A cookie is a small file that a website transfers to your computer’s hard disk allowing our server to “remember” specific information about your session while you are connected. Requests to send cookies from our website are not designed to collect information about you, but only about your browser “session.” The cookie makes it easier for you to use the dynamic features of the CMAE-LHC Website.

Payments & Fees


Subscriptions run for the calendar year and are non-refundable and non-transferable.

Seminars & Events

With seminars and events, you can replace person for person up to 48 hours prior to event.
If you cancel with no substitute, you may select a future event.
If you cancel within 48 hours, there is no refund.


Cancellations and amendments to your booking

  • All requests for cancellations and/or transfers must be received in writing.
  • Changes will become effective on the date of written confirmation being received.
  • The appropriate cancellation charge will be applied to the cost of your booking, as shown below.
  • Any extenuating circumstances will be considered, at CMAE’s discretion.

Calendar days notice before the start date of the course Refund applicable
29 calendar days or more – Full refund minus a £30 plus VAT administration fee
Between 15 and 28 calendar days (inclusive) – 50% refund minus a £30 plus VAT administration fee
Between 1 and 14 calendar days (inclusive) – No refund will be given
Failure to attend – Treated as late cancellation and no refund given

  • In the event that an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the course date and an administration fee of £30 plus VAT has been paid.
  • If the individual named on the booking form is unable to attend, and cannot or does not wish to transfer their place to another individual, then a part of the fee paid (after deduction of any relevant cancellation fee) may be accepted as payment towards a place on the same or another course that takes place within 12 months following the originally booked event.